Our Products
Ask Mr Carson
Put convenience at your guests’ fingertips.
From their room, guests can request services, report issues, or order food—all through the Ask Mr Carson App for a seamless, personalised stay. AI Assist understands multiple languages and intelligently routes guest requests to the right department, improving response times and overall satisfaction.
Put Convenience at your guests’ fingertip with Ask Mr Carson.
Easy Service Requests
Instantly order food, drinks, and room amenities.
Issue Reporting
Log maintenance or housekeeping needs in real time.
Direct Communication
Request staff assistance without leaving the room.
Property Directory
Access hotel information, facilities, and local recommendations.
Exclusive Offers & Promotions
Highlight specials or packages during the stay.
Personalised Guest Experience
Tailor services, responses, and suggestions based on guest preferences and history.
Consistency & Accuracy
Reduces miscommunication and errors.
Feedback Collection
Capture guest ratings, comments, and suggestions to improve services.
Service Tracking
Monitor requests and track resolution status in real time.
OSS Hospitality
Streamline room turnover, optimise operations workflows, automate tasks, delight guests, monitor the room and users’ activity to maximise profitability.
Perfect for Hotels, Resorts, Hostels, Safari Lodges, Inns, and Apart Hotels.
Perfect for Hotels, Resorts, Hostels, Safari Lodges, Inns, and Apart Hotels.
Who We Integrate With
OSS Commercial
Simplify commercial operations with OSS – Commercial.
A comprehensive multi-property solution for facilities, assets, and maintenance management across residential buildings, student apartments, shopping centres, retail parks, wildlife parks, and golf resorts.
Simplify commercial operations with OSS – Commercial.
Multi-Area Task Allocation
QR-coded area and equipment tracking for precise task management.
Alerts & Escalations
Automatic notifications for overdue tasks.
Reporting & Compliance
Audit-ready reports, incident logs, and regulatory compliance tracking.
Communication Tools
Internal messenger and notice board for smooth coordination.
Productivity Tracking
Monitor time per task and optimise efficiency.
I-ManageIt
Streamlines operations across departments and sites by connecting workflows, consolidating data, and delivering real-time analytics.
Managers gain instant visibility into performance metrics, payroll, timesheets, training, and compliance
— all from a single platform.
Streamlines operations across departments and sites by connecting workflows, consolidating data, and delivering real-time analytics.
Rotas & Timesheets
Create and manage rotas, OSS Biometric Reader integration, and real-time approvals with timesheets that sync to payroll and invoicing.
Employee Portal
Staff can access payslips, shifts, worked hours, handbooks, and request leave online.
Health & Safe
Manage risk assessments, incident logs, corrective actions, and compliance audits.
Site Audits
Conduct digital audits with checklists, photos, and auto-generated reports.
Holiday & Sickness Tracking
Streamline leave requests with instant approvals and automatic payroll updates.
Document Store
Central, secure access to policies, training, and compliance documents.
Purchasing & Expensing
Digitise procurement and expenses with approvals, supplier management, and receipt capture.
Recruitment
Oversee the full hiring process from job posting to onboarding.
Invoicing & Payroll
Automate invoicing, reminders, wage calculations, and deductions for accurate, on-time payments.
Site Audits
Central, secure access to policies, training, and compliance documents.
Biometric Reader
A secure access control solution that lets staff authenticate their identity using fingerprint recognition
Supports multiple user profiles, stores encrypted biometric data and provides real-time access logs for auditing and reporting.
Clock In & Out
Employees securely record working hours with fingerprint scans, eliminating manual errors.
Authentication App
Mobile app integration for alternative verification and secure access when biometrics are unavailable with built in geo location.
Automatic Syncing to Rotas
Biometric data links directly with I-ManageIt rotas and timesheets for accurate payroll.
Reports
Generate access and attendance reports with full audit trails.
AI Bedroom Inspection
(Coming Soon)
Ensure flawless rooms with AI Bedroom Inspection.
A self-learning AI solution that monitors and assesses cleanliness, maintenance, and overall room readiness, helping maintain consistently high standards and operational efficiency.
Ensure flawless rooms with AI Bedroom Inspection.
Automated Room Assessment
Continuously evaluates room cleanliness, amenities, and maintenance needs.
Consistent Quality Standards
Ensures every room meets hotel standards before guest check-in.
Predictive Maintenance
Identifies potential issues early, reducing downtime and costly repairs.
Operational Efficiency
Optimises housekeeping schedules based on real-time room readiness data.
Data-Driven Insights
Provides analytics to track performance and identify areas for improvement.
Self-Learning AI
Improves accuracy over time by learning patterns in room maintenance and housekeeping.
