Our Products

Ask Mr Carson

Put Convenience at your guest' fingertips.

From their room, guests can request services, report issues, or order food—all through the Ask Mr Carson App for a seamless, personalised stay. AI Assist understands multiple languages and intelligently routes guest requests to the right department, improving response times and overall satisfaction.

 

Brands We Work With

OSS Commercial

Simplify commercial operations with OSS – Commercial.

Streamline room turnover, optimise operations workflows, automate tasks, delight guests, monitor the room and users’ activity to maximise profitability.

Who We Integrate With

OSS Hospitality

Streamline room turnover, optimise operations workflows, automate tasks, delight guests, monitor the room and users’ activity to maximise profitability.

Perfect for Hotels, Resorts, Hostels, Safari Lodges, Inns, and Apart Hotels.

OSS Biometric Reader

A secure access control solution that lets staff authenticate their identity using fingerprint recognition

Supports multiple user profiles, stores encrypted biometric data and provides real-time access logs for auditing and reporting.

Clock In & Out

Employees securely record working hours with fingerprint scans, eliminating manual errors.

Authentication App

Mobile app integration for alternative verification and secure access when biometrics are unavailable with built in geo location.

Automatic Syncing to Rotas

Biometric data links directly with I-ManageIt rotas and timesheets for accurate payroll.

Reports

Generate access and attendance reports with full audit trails.

I-ManageIt

Streamlines operations across departments and sites by connecting workflows, consolidating data, and delivering real-time analytics.

Managers gain instant visibility into performance metrics, payroll, timesheets, training, and compliance

— all from a single platform.

AI Bedroom Inspection
(Coming Soon)

Ensure flawless rooms with AI Bedroom Inspection.

A self-learning AI solution that monitors and assesses cleanliness, maintenance, and overall room readiness, helping maintain consistently high standards and operational efficiency.

OSS Maintenance

Centralise maintenance management and enable predictive maintenance for equipment and facilities, minimising downtime and cutting costs.

Get Started Today

Put Convenience at your guests’ fingertip with Ask Mr Carson.

Easy Service Requests

Instantly order food, drinks, and room amenities.

Issue Reporting

Log maintenance or housekeeping needs in real time.

Direct Communication

Request staff assistance without leaving the room.

Property Directory

Access hotel information, facilities, and local recommendations.

Exclusive Offers & Promotions

Highlight specials or packages during the stay.

Personalised Guest Experience

Tailor services, responses, and suggestions based on guest preferences and history.

More Control at Your FIngertips
Perfect for Hotels, Resorts, Hostels, Safari Lodges, Inns, and Apart Hotels.

Task Management

Plan and assign cleaning, maintenance, security, and asset tasks.

Multi-Area Task Allocation

QR-coded area and equipment tracking for precise task management.

Perfect for Hotels, Resorts, Hostels, Safari Lodges, Inns, and Apart Hotels.

Seamless Integration

Connect effortlessly with existing PMS systems like Opera, Rezlynx, Mews, Apalleo, Apex, and Amadeus, ensuring smooth workflows across your organisation.

Reporting & Analytics

Filter reports by area, task, staff, completion, and time.

Streamlines operations across departments and sites by connecting workflows, consolidating data, and delivering real-time analytics.

Rotas & Timesheets

Create and manage rotas, OSS Biometric Reader integration, and real-time approvals with timesheets that sync to payroll and invoicing.

Employee Portal

Staff can access payslips, shifts, worked hours, handbooks, and request leave online.

AI Bedroom Inspection

Ensure flawless rooms with AI Bedroom Inspection.

Automated Room Assessment

Continuously evaluates room cleanliness, amenities, and maintenance needs.

Consistent Quality Standards

Ensures every room meets hotel standards before guest check-in.

Predictive Maintenance

Identifies potential issues early, reducing downtime and costly repairs.

OSS Maintenance

Centralise maintenance management and enable predictive maintenance for equipment and facilities, minimising downtime and cutting costs.

Smart Scheduling

Plan yearly, monthly, weekly, or daily maintenance tasks, including reactive and emergency jobs.

Asset Management

Maintain a complete asset register with depreciation tracking, warranty dates, documents, and assigned contractors.

Remote Team Control
 
Assign jobs, monitor staff performance, and track time per task for optimal productivity.