




From their room, guests can request services, report issues, or order food—all through the Ask Mr Carson App for a seamless, personalised stay. AI Assist understands multiple languages and intelligently routes guest requests to the right department, improving response times and overall satisfaction.















Streamline room turnover, optimise operations workflows, automate tasks, delight guests, monitor the room and users’ activity to maximise profitability.










Streamline room turnover, optimise operations workflows, automate tasks, delight guests, monitor the room and users’ activity to maximise profitability.
Supports multiple user profiles, stores encrypted biometric data and provides real-time access logs for auditing and reporting.
Clock In & Out
Employees securely record working hours with fingerprint scans, eliminating manual errors.
Authentication App
Mobile app integration for alternative verification and secure access when biometrics are unavailable with built in geo location.
Automatic Syncing to Rotas
Biometric data links directly with I-ManageIt rotas and timesheets for accurate payroll.
Reports
Generate access and attendance reports with full audit trails.
Streamlines operations across departments and sites by connecting workflows, consolidating data, and delivering real-time analytics.
Managers gain instant visibility into performance metrics, payroll, timesheets, training, and compliance
A self-learning AI solution that monitors and assesses cleanliness, maintenance, and overall room readiness, helping maintain consistently high standards and operational efficiency.
Easy Service Requests
Instantly order food, drinks, and room amenities.
Issue Reporting
Log maintenance or housekeeping needs in real time.
Direct Communication
Request staff assistance without leaving the room.
Property Directory
Access hotel information, facilities, and local recommendations.
Exclusive Offers & Promotions
Highlight specials or packages during the stay.
Personalised Guest Experience
Tailor services, responses, and suggestions based on guest preferences and history.
Multilingual Support
Communicate seamlessly in guests’ preferred languages.
Intelligent Request Routing
Direct requests automatically to the appropriate staff or department.
Faster Response & Resolution
Notifications ensure prompt staff follow-up.
24/7 Availability
Guests can interact with staff anytime.
Consistency & Accuracy
Reduces miscommunication and errors.
Feedback Collection
Capture guest ratings, comments, and suggestions to improve services.
Feedback Collection
Capture guest ratings, comments, and suggestions to improve services.
Task Management
Plan and assign cleaning, maintenance, security, and asset tasks.
Multi-Area Task Allocation
QR-coded area and equipment tracking for precise task management.
Alerts & Escalations
Automatic notifications for overdue tasks.
Reporting & Compliance
Audit-ready reports, incident logs, and regulatory compliance tracking.
Communication Tools
Internal messenger and notice board for smooth coordination.
Productivity Tracking
Monitor time per task and optimise efficiency.
Automated Task Allocation
Instantly assign tasks to staff, saving time.
Real-Time Room Status
Live updates synced with PMS systems.
Productivity Tracking
Monitor task duration, staff efficiency, and completion rates.
Inspections & Notifications
Track room readiness, maintenance, and quality checks.
Guest Feedback & Complaints
Log feedback, complaints, and incidents effortlessly.
Maintenance Management
Track jobs, progress, and attach images for clarity.
Multi-Department Coverage
Quality inspections, linen, amenities, mini-bar, concierge, and messenger services.
Concierge Services
Manage luggage, bookings, tickets, and local attractions.
Task Scheduling
Plan tasks, view calendars, and monitor team performance.
Inventory & Cost Control
Track usage and costs for linen, amenities, mini-bars, and parts.
Customizable Inspections
Pass/fail room checks with QR code support.
Staff Communication
Messenger and notice boards for collaboration.
Automatic Escalation
Unfinished tasks escalate to the next-level staff.
Automatic Escalation
Unfinished tasks escalate to the next-level staff.
Seamless Integration
Connect effortlessly with existing PMS systems like Opera, Rezlynx, Mews, Apalleo, Apex, and Amadeus, ensuring smooth workflows across your organisation.
Reporting & Analytics
Filter reports by area, task, staff, completion, and time.
Health & Safe
Manage risk assessments, incident logs, corrective actions, and compliance audits.
Site Audits
Conduct digital audits with checklists, photos, and auto-generated reports.
Holiday & Sickness Tracking
Streamline leave requests with instant approvals and automatic payroll updates.
Inspections & Notifications
Track room readiness, maintenance, and quality checks.
Guest Feedback & Complaints
Log feedback, complaints, and incidents effortlessly.
Maintenance Management
Track jobs, progress, and attach images for clarity.
Multi-Department Coverage
Quality inspections, linen, amenities, mini-bar, concierge, and messenger services.
Concierge Services
Manage luggage, bookings, tickets, and local attractions.
Task Scheduling
Plan tasks, view calendars, and monitor team performance.
Inventory & Cost Control
Track usage and costs for linen, amenities, mini-bars, and parts.
Customizable Inspections
Pass/fail room checks with QR code support.
Staff Communication
Messenger and notice boards for collaboration.
Automatic Escalation
Unfinished tasks escalate to the next-level staff.
Automatic Escalation
Unfinished tasks escalate to the next-level staff.
Rotas & Timesheets
Create and manage rotas, OSS Biometric Reader integration, and real-time approvals with timesheets that sync to payroll and invoicing.
Employee Portal
Staff can access payslips, shifts, worked hours, handbooks, and request leave online.
Automated Room Assessment
Continuously evaluates room cleanliness, amenities, and maintenance needs.
Consistent Quality Standards
Ensures every room meets hotel standards before guest check-in.
Predictive Maintenance
Identifies potential issues early, reducing downtime and costly repairs.
Operational Efficiency
Optimises housekeeping schedules based on real-time room readiness data.
Data-Driven Insights
Provides analytics to track performance and identify areas for improvement.
Self-Learning AI
Improves accuracy over time by learning patterns in room maintenance and housekeeping.
Instant Alerts
Notifies staff immediately if recleaning is needed or urgent issues.
Smart Scheduling
Plan yearly, monthly, weekly, or daily maintenance tasks, including reactive and emergency jobs.
Asset Management
Maintain a complete asset register with depreciation tracking, warranty dates, documents, and assigned contractors.
Inspections & Compliance
Log checks, receive alerts, and review performance to ensure regulatory and safety compliance.
Inventory & Cost Management
Track consumables, manage stock, and streamline purchasing workflows.
Contractor & Permits Management
Coordinate contractors, manage permits, and monitor job status in one place.
Feedback & Incident Logging
Capture customer feedback, incidents, and complaints for continuous improvement